UPI Services Down In India: NPCI Resolves Technical Glitch After Massive Complaints

UPI Services Down In India: India’s widely used Unified Payments Interface (UPI) faced a significant outage on Wednesday, causing inconvenience to thousands of users across the country. Several consumers reported failed transactions on different platforms, including Google Pay, PhonePe, and Paytm, with DownDetector logging 2,750 complaints at its peak.

UPI Services Down In India: Massive Complaints Flood Social Media

UPI transactions, known for their seamless and instant processing, saw a sudden disruption, prompting users to express their frustrations on social media. Many complained about failed transactions, delayed payments, and debited amounts not reaching recipients.

One user wrote on X, “For the first time in my life, I’ve experienced UPI downtime. Not Banks, or gateways, but @UPI_NPCI itself. Btw, uptime was 100% in Feb.”

Another user expressed anger, saying, “What is this nonsense? UPI not working. My money is debited but not credited to my friend’s account @UPI_NPCI.”

Apps Affected & Complaints Breakdown

According to DownDetector, Google Pay received 296 complaints, while Paytm users lodged 119 complaints. The State Bank of India (SBI), one of the largest banks offering UPI services, saw 376 complaints, with customers claiming cash transfer and online banking services were affected.

NPCI Addresses the Issue

The National Payments Corporation of India (NPCI), the governing body for UPI transactions, acknowledged the issue and assured users that it had been resolved. In an official statement on X, NPCI mentioned that the outage was due to intermittent technical issues, which led to partial service disruptions. “The same has been addressed now, and the system has stabilized. Regret the inconvenience,” NPCI posted.

NPCI had faced intermittent technical issues owing to which UPI had partial decline. The same has been addressed now and the system has stabilised. Regret the inconvenience.

— NPCI (@NPCI_NPCI) March 26, 2025

Record-Breaking UPI Growth

Despite the temporary glitch, UPI continues to dominate India’s digital payment ecosystem. The Finance Ministry revealed that UPI transactions in January 2025 reached an all-time high of ₹23.48 lakh crore, surpassing the previous record of 16.99 billion transactions in December. The digital payment framework has witnessed exponential growth in 2023-24, with UPI accounting for nearly 80% of all retail digital transactions in the country.

Though this unexpected disruption caused temporary inconvenience, the swift resolution by NPCI helped restore the confidence of users. As India moves toward a cashless economy, ensuring a robust and fail-proof digital payments infrastructure remains crucial for the continued success of UPI. Consumers will now hope that such downtimes remain rare, ensuring seamless financial transactions nationwide.